VIVA SPORTS

Terms & Conditions

 

Effective date: 28 April 2026 | Version 1.0

 

These Terms & Conditions govern your use of the Viva Sports website (vivasports.cz), your registration for leagues, events, and other activities, and your participation in any Viva Sports programme. By registering or using our services, you agree to these terms in full. Please read them carefully before signing up.

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1. ABOUT US

 

Viva Sports is operated by:

 

Legal entity: Viva Play Prague s.r.o.

Trading as: Viva Sports

IČO: 21972133

Registered address: Varšavská 715/36, Vinohrady (Praha 2), 120 00 Praha, Czech Republic

Website: vivasports.cz

Contact: info@vivasports.cz

 

References to "Viva Sports", "we", "us", and "our" throughout these Terms refer to Viva Play Prague s.r.o.

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2. ACCEPTANCE OF TERMS

 

By accessing vivasports.cz, creating an account on our player portal, or registering for any league, event, training session, open play, or tournament, you confirm that:

 

- You have read, understood, and agree to these Terms & Conditions in full

- You are at least 18 years of age

- You have the legal capacity to enter into a binding agreement

- All information you provide during registration is accurate and complete

 

If you do not agree to these terms, you must not use our services. Viva Sports reserves the right to update these Terms at any time. Continued use of our services after an update constitutes acceptance of the revised terms.

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3. ELIGIBILITY

 

Viva Sports welcomes all adults aged 18 and over. We are open to everyone regardless of race, colour, sex, national origin, religion, sexual orientation, or gender identity and expression.

 

By registering, you confirm you are medically fit to participate in the physical activity you have signed up for. If you have any medical condition, injury, or concern that could affect your participation, you are responsible for seeking appropriate medical advice before taking part.

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4. REGISTRATION AND ACCOUNTS

 

4.1 How to register

 

All registrations must be completed online through our website (vivasports.cz) or player portal (playerportal-vivasports.squadfusion.com). We do not accept registrations by phone, email, or on-site.

 

4.2 Account responsibility

 

When you create an account on the player portal, you are responsible for:

 

- Keeping your login credentials secure and confidential

- All activity that occurs under your account

- Notifying us immediately at info@vivasports.cz if you suspect unauthorised access

 

Viva Sports is not liable for any loss resulting from unauthorised use of your account.

 

4.3 Registration types

 

Individual: You will be placed on a team with other individuals or small groups. You will remain on that team for the duration of the league. No refund is available if you are not satisfied with your team placement.

 

Team: Your full team registers together. If your team does not meet the minimum player count, additional individuals may be added to complete your roster. If your team meets the minimum, no additional players will be added.

 

Small group: Groups that do not meet the full team requirement may be joined with other small groups or individuals. No refund is available if you are not satisfied with the additional players assigned to your group.

 

4.4 Player portal powered by SquadFusion

 

Our player portal is powered by SquadFusion Inc. By creating an account and registering through the portal, you are also subject to SquadFusion's Terms of Use (squadfusion.com/tou) and Privacy Policy (squadfusion.com/privacy). The player portal is owned and operated on behalf of Viva Sports.

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5. FEES AND PAYMENT

 

5.1 Fee structure

 

Sport leagues: a one-time flat fee covering the full duration of the league season.

 

Open play and training sessions: pay per session, only for the sessions you attend.

 

Tournaments: a one-time flat fee covering the full tournament.

 

Events: pricing is set per event and displayed at the point of registration.

 

5.2 Payment processing

 

All payments are processed securely by Stripe Inc. via the player portal. By completing payment you agree to Stripe's terms of service. Viva Sports does not store any payment card data. Payments are confirmed by email from the portal.

 

5.3 Early bird pricing

 

Where early bird pricing is offered, it applies only for the period stated on the event or league registration page. Standard pricing applies after that date. Early bird rates cannot be applied retrospectively.

 

5.4 Price changes

 

Viva Sports reserves the right to update pricing for future seasons or events. Existing confirmed registrations will not be affected by price changes after the point of registration.

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6. REFUNDS AND CREDITS

 

6.1 Sport leagues

 

- Withdrawal more than one week before the league start date: full refund

- Withdrawal within one week of the league start date: credit for future events only, no cash refund

- No refund for personal circumstances, relocation, change of work schedule, or injury once registration is confirmed

 

6.2 League cancellations and rescheduling by Viva Sports

 

- If a league is cancelled due to insufficient player numbers or venue issues, you may transfer to another league or receive credit for a future event

- Delays to a league start due to roster completion, venue conflicts, or unforeseen issues do not qualify for a refund

- If games are postponed due to weather or venue issues, we will reschedule or issue a prorated credit for missed games. Make-up games may be played as doubleheaders or on non-league nights. No refund is issued if you cannot attend a rescheduled game

 

6.3 Open play, training sessions, and one-day events

 

- Cancellations made at least 24 hours in advance: eligible for a session credit

- Cancellations made less than 24 hours in advance: no credit issued

 

6.4 Credits

 

All credits issued by Viva Sports are valid for 12 months from the date of issue. Credits are non-transferable, have no cash value, and can only be applied to future Viva Sports events or leagues. Any unused credit after 12 months will expire automatically.

 

6.5 How to cancel

 

All cancellation requests must be submitted by email to info@vivasports.cz. Cancellations cannot be processed on-site or by phone.

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7. SCHEDULES, GAMES, AND FORMATS

 

7.1 Schedules

 

Game schedules are sent by email after registration and are available in the player portal under League Games, Dates, and Tables. You are responsible for keeping track of your schedule and attending your games. Viva Sports will send a reminder email one to two days before each game.

 

7.2 Game times

 

All games start and end on time. Some leagues may allow a 10-minute warm-up or grace period but the game clock starts at the scheduled time. Once a team has the minimum number of players required, staff may ask the game to begin.

 

7.3 League format

 

Leagues are organised by designated day of the week. All games in a given league are played on the same day unless a make-up game requires rescheduling. Leagues are structured by Game Weeks. If a game is cancelled it may be rescheduled to a different day.

 

7.4 Forfeits

 

If a team fails to show for a scheduled game, the match is automatically awarded to the team present. Forfeit scores are capped as follows:

 

- Beach volleyball: 3-0 in sets

- Basketball: 40-0

- Football: 5-0

 

7.5 Playoffs

 

The final week of a league season is reserved for playoff matches. If a team does not appear for a final, the team with the higher points total from the group stage will advance or play in their place.

 

7.6 Substitute players

 

If you cannot attend a game, you may ask a friend to play as a substitute. A team may use up to three substitutes and one original player and still play. However, if the team does not meet the minimum number of players required to start, the opposing team is awarded the win.

 

7.7 Weather cancellations

 

If a game is cancelled due to weather, you will be notified by email before 5 PM on the day of the game. If you have not received a cancellation email by 5 PM, the game is on as scheduled.

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8. SPORTSMANSHIP AND CONDUCT

 

Viva Sports is committed to a positive, inclusive environment for all players and staff. All participants are expected to play in the spirit of the game and treat others with respect.

 

8.1 Unacceptable behaviour

 

Viva Sports staff have the authority to remove any player or spectator and may eject or suspend participants for:

 

- Physical or verbal assault of players, staff, or spectators

- Unsportsmanlike conduct or persistent unruly behaviour

- Endangering others through actions on or off the field

- Using illegal or dangerous equipment

- Being under the influence of alcohol or drugs

- Failure to play in the spirit of the game

 

8.2 Suspensions and bans

 

If a player is ejected for conduct, management will review the situation and determine whether the player is removed from the entire league or season. No refund will be issued for games or sessions missed due to suspension or ban.

 

Viva Sports honours lengthy suspensions issued by other local sports organisations. If you are serving a suspension from another organisation, it may apply to Viva Sports leagues.

 

Staff may end a game due to persistent unruly behaviour. These games will not be rescheduled and no refunds will be issued.

 

8.3 Team responsibility

 

Teams are responsible for the behaviour of their teammates and spectators. If a teammate or supporter becomes disruptive, the team should manage the situation to prevent further disciplinary action against the team as a whole.

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9. INJURY AND LIABILITY

 

The following Injury and Liability Policy is presented to you and must be acknowledged at the point of registration via the player portal. It is reproduced here in full so that it forms part of these Terms & Conditions. By completing registration, you have acknowledged and agreed to these terms.

 

9.1 English

 

Participation in all Viva Sports activities and leagues is voluntary and at your own risk. Viva Sports organizes the games, provides facilities, and ensures general safety, but is not responsible for injuries or accidents sustained during play.

 

Participants are advised to:

 

- Have personal health or accident insurance.

- Follow all safety rules and instructions provided by Viva Sports.

- Avoid actions that could harm themselves or others.

 

By registering for this session, you acknowledge and accept that Viva Sports cannot be held liable for injuries resulting from normal participation, except in cases of gross negligence or intentional misconduct.

 

9.2 Czech / Česky

 

Účast ve všech aktivitách a ligách Viva Sports je dobrovolná a na vlastní riziko. Viva Sports zajišťuje hry, prostory a základní bezpečnost, ale nenese odpovědnost za zranění nebo nehody vzniklé při hře.

 

Doporučujeme účastníkům:

 

- Mít vlastní zdravotní nebo úrazové pojištění.

- Dodržovat všechna bezpečnostní pravidla a pokyny Viva Sports.

- Vyhýbat se jednání, které by mohlo ohrozit jejich zdraví nebo zdraví ostatních.

 

Registrací berete na vědomí a souhlasíte s tím, že Viva Sports nenese odpovědnost za zranění vzniklá při běžné účasti, s výjimkou případů hrubé nedbalosti nebo úmyslného pochybení.

 

9.3 Additional legal note

 

Nothing in these Terms limits or excludes liability that cannot be excluded under Czech law, including liability for death or personal injury caused by proven gross negligence on the part of Viva Sports or its staff.

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10. INTELLECTUAL PROPERTY

 

All content on vivasports.cz, including but not limited to text, graphics, logos, images, video, and software, is the property of Viva Play Prague s.r.o. or its licensed partners and is protected under Czech and EU intellectual property law.

 

You may not reproduce, distribute, modify, or create derivative works from any content on our website or player portal without prior written consent from Viva Sports. Personal, non-commercial use for the purpose of participating in our services is permitted.

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11. SOCIAL MEDIA AND PHOTOGRAPHY

 

Viva Sports may photograph or film events for promotional use on our social media channels and website. Our staff will always seek your explicit consent before capturing or publishing any content in which you are identifiable.

 

- If you consent, content may be shared on Instagram, TikTok, Facebook, LinkedIn, and vivasports.cz

- If you decline, we will not photograph, film, or publish any content featuring you

- You may withdraw consent for previously published content at any time by contacting info@vivasports.cz

 

By participating in our events, you acknowledge that other players and spectators may photograph or film activity. Viva Sports is not responsible for content captured and shared by third parties.

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12. WEBSITE AND PORTAL USE

 

You agree to use vivasports.cz and the player portal only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

 

- Attempt to gain unauthorised access to any part of our website or portal

- Transmit any harmful, offensive, or disruptive material

- Use automated tools to scrape, copy, or extract data from our website

- Impersonate any person or entity or misrepresent your affiliation with any person or entity

 

Viva Sports reserves the right to suspend or terminate access for any user who breaches these conditions.

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13. E-SHOP AND ONLINE PURCHASES

 

Viva Sports operates an online shop at vivasports.cz selling physical products and gift vouchers. The following terms apply to all e-shop purchases in addition to the general terms set out in this document.

 

13.1 Products and availability

 

- All products are subject to availability. We reserve the right to discontinue any product at any time.

- Product images are for illustrative purposes only. Colours and sizing may vary slightly from what is displayed.

- For league kit items such as T-shirts, size and colour availability cannot be guaranteed and depends on supplier stock at the time of fulfilment.

 

13.2 Prices and payment

 

- All prices are displayed in CZK and include VAT where applicable.

- Viva Sports reserves the right to update prices at any time. The price charged is the price displayed at the time you complete your purchase.

- All payments are processed securely by Stripe Inc. We do not store your card data.

 

13.3 Gift vouchers

 

- Gift vouchers are valid for 12 months from the date of purchase.

- Vouchers have no cash value and cannot be exchanged for cash.

- Vouchers can only be redeemed against Viva Sports events, leagues, or products.

- Lost or stolen vouchers cannot be replaced.

 

13.4 Delivery

 

- Physical products are dispatched within 5 working days of order confirmation unless otherwise stated.

- Delivery times and costs are displayed at checkout. Viva Sports is not responsible for delays caused by third-party couriers.

- Digital products and gift vouchers are delivered by email to the address provided at checkout.

 

13.5 Right of withdrawal (14-day return right)

 

Under EU Directive 2011/83 and Czech Civil Code (Act No. 89/2012 Coll., Section 1829), you have the right to withdraw from a distance purchase of physical goods within 14 days of receiving your order, without giving any reason.

 

To exercise this right, notify us at info@vivasports.cz within 14 days of receiving your order. Include your name, order number, and the item you wish to return. You are responsible for the cost of returning the goods. Items must be returned in their original condition and packaging.

 

The 14-day withdrawal right does not apply to:

 

- Gift vouchers and digital products once delivered by email

- Personalised or custom-made items

- Sealed goods that have been opened after delivery where return is not suitable for hygiene reasons

- League or event registrations (covered by the refund policy in Section 6)

 

13.6 Refunds for returned products

 

Once we receive and inspect a returned item, we will process your refund within 14 days using the same payment method used for the original purchase.

 

13.7 Faulty or incorrect items

 

If you receive a faulty or incorrect item, contact us at info@vivasports.cz within 30 days of receipt. We will arrange a replacement or full refund including return shipping costs at no charge to you.

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14. LIMITATION OF LIABILITY

 

To the maximum extent permitted by Czech and EU law, Viva Sports shall not be liable for:

 

- Any indirect, incidental, or consequential loss arising from your use of our services

- Loss of data, loss of revenue, or loss of enjoyment resulting from service interruptions

- Errors or omissions in schedules, standings, or communications that do not result in material harm

- Third-party actions including those of SquadFusion, Stripe, or other service providers

 

Our total liability to you for any claim arising from these Terms shall not exceed the amount you paid for the specific service to which the claim relates.

 

Nothing in these Terms affects your statutory rights as a consumer under Czech law or EU consumer protection legislation.

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15. GOVERNING LAW AND DISPUTES

 

These Terms & Conditions are governed by and construed in accordance with the laws of the Czech Republic, including the Czech Civil Code (Act No. 89/2012 Coll.) and applicable EU regulations.

 

Any dispute arising from or related to these Terms that cannot be resolved by direct communication with Viva Sports shall be subject to the exclusive jurisdiction of the courts of the Czech Republic.

 

For consumer disputes, you also have the right to use the Czech Trade Inspection Authority (Česká obchodní inspekce) online dispute resolution platform at coi.cz or the EU ODR platform at ec.europa.eu/consumers/odr.

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16. AMENDMENTS

 

Viva Sports reserves the right to update or amend these Terms at any time. We will notify registered users of material changes by email and will post the updated Terms on vivasports.cz with a revised effective date. Your continued use of our services after the effective date constitutes acceptance of the updated Terms.

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17. CONTACT

 

For any questions relating to these Terms & Conditions:

 

Legal entity: Viva Play Prague s.r.o.

IČO: 21972133

Address: Varšavská 715/36, Vinohrady (Praha 2), 120 00 Praha, Czech Republic

Email: info@vivasports.cz

Website: vivasports.cz

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Viva Play Prague s.r.o. (trading as Viva Sports) | IČO 21972133

Terms & Conditions v1.0 | Effective 28 April 2026

vivasports.cz | info@vivasports.cz